Case Study
Case Study
Case Study
Saible
Saible
Saible
Project Overview.
Project Overview.
Project Overview.
Saible is a fintech initiative set to revolutionise how the construction industry handles project payments. In my role, I led a design-driven product development effort that blended UX, UI, and end-to-end product strategy. Working through extensive user research, wire-framing, prototyping, and user flow iterations, the aim was to build a secure, transparent, and intuitive payment platform.
This platform fulfils a clear industry need, setting the stage for a future where digital payment solutions reduce friction and build trust among contractors, clients, and financial stakeholders.
Saible is a fintech initiative set to revolutionise how the construction industry handles project payments. In my role, I led a design-driven product development effort that blended UX, UI, and end-to-end product strategy. Working through extensive user research, wire-framing, prototyping, and user flow iterations, the aim was to build a secure, transparent, and intuitive payment platform.
This platform fulfils a clear industry need, setting the stage for a future where digital payment solutions reduce friction and build trust among contractors, clients, and financial stakeholders.
Problem.
Problem.
Problem.
The construction industry has long struggled with antiquated payment processes that breed inefficiencies, lack clarity, and increase financial risk.
Traditional methods are often manual, fragmented, and prone to disputes, leaving contractors and clients in a cycle of uncertainty.
The challenge was to dissect these industry pain points, ranging from unclear payment timelines to opaque workflows, and pave the way for a system that not only mitigates risk but also instills confidence through digital innovation.
The construction industry has long struggled with antiquated payment processes that breed inefficiencies, lack clarity, and increase financial risk.
Traditional methods are often manual, fragmented, and prone to disputes, leaving contractors and clients in a cycle of uncertainty.
The challenge was to dissect these industry pain points, ranging from unclear payment timelines to opaque workflows, and pave the way for a system that not only mitigates risk but also instills confidence through digital innovation.
The construction industry has long struggled with antiquated payment processes that breed inefficiencies, lack clarity, and increase financial risk.
Traditional methods are often manual, fragmented, and prone to disputes, leaving contractors and clients in a cycle of uncertainty.
The challenge was to dissect these industry pain points, ranging from unclear payment timelines to opaque workflows, and pave the way for a system that not only mitigates risk but also instills confidence through digital innovation.
Research & Findings.
Research & Findings.
Research & Findings.
To understand the landscape, I employed a mixed-method research strategy that included stakeholder interviews, competitor analysis, and in-depth user journey mapping. While the product is in its early stages, qualitative insights revealed a deep-seated frustration with existing systems. Users expressed a desire for clarity, consistency, and security in managing their payments, and these insights validated the need for a solution that simplifies the complex payment ecosystem in construction.
To understand the landscape, I employed a mixed-method research strategy that included stakeholder interviews, competitor analysis, and in-depth user journey mapping. While the product is in its early stages, qualitative insights revealed a deep-seated frustration with existing systems. Users expressed a desire for clarity, consistency, and security in managing their payments, and these insights validated the need for a solution that simplifies the complex payment ecosystem in construction.
Design Approach.
Design Approach.
Design Approach.
My design process was consistently iterative and collaborative. Beginning with low-fidelity sketches and progressing to refined high-fidelity prototypes, every stage was informed by continuous feedback loops. By focusing on user flows, customer journeys, and rigorous wire-framing, I ensured that our design solutions were both intuitive and robust. The iterative process included frequent collaboration with stakeholders, enabling design refinements that aligned with both business goals and user needs. This approach prioritised transparency and simplicity at every step.
My design process was consistently iterative and collaborative. Beginning with low-fidelity sketches and progressing to refined high-fidelity prototypes, every stage was informed by continuous feedback loops. By focusing on user flows, customer journeys, and rigorous wire-framing, I ensured that our design solutions were both intuitive and robust. The iterative process included frequent collaboration with stakeholders, enabling design refinements that aligned with both business goals and user needs. This approach prioritised transparency and simplicity at every step.
Implementation & Features.
Implementation & Features.
Implementation & Features.
The implementation phase was characterised by a seamless hand-off between design and development. Every feature was carefully documented and rigorously prototyped to support a robust technical foundation while meeting the unique demands of a secure fintech environment.
To ensure the platform’s security and integrity, the design had to integrate several critical external factors. The consideration of identity verification systems including “Know Your Business” and “Know Your Customer” protocols, along with biometric authentication measures. These layers were designed to verify that the user authorising or verifying a payment is indeed who they claim to be, effectively reducing fraud and ensuring that no party is inadvertently excluded from a payment process.
Adherence to strict banking regulations was a constant driver in the design iteration process; this required close coordination with third-party service providers and continuous updates to ensure compliance was met. As such, the platform includes a secure payment process with milestone verification and a dynamic dashboard that updates payment statuses in real time, all built with scalability, security, and intuitive user interactions in mind.
The implementation phase was characterised by a seamless hand-off between design and development. Every feature was carefully documented and rigorously prototyped to support a robust technical foundation while meeting the unique demands of a secure fintech environment.
To ensure the platform’s security and integrity, the design had to integrate several critical external factors. The consideration of identity verification systems including “Know Your Business” and “Know Your Customer” protocols, along with biometric authentication measures. These layers were designed to verify that the user authorising or verifying a payment is indeed who they claim to be, effectively reducing fraud and ensuring that no party is inadvertently excluded from a payment process.
Adherence to strict banking regulations was a constant driver in the design iteration process; this required close coordination with third-party service providers and continuous updates to ensure compliance was met. As such, the platform includes a secure payment process with milestone verification and a dynamic dashboard that updates payment statuses in real time, all built with scalability, security, and intuitive user interactions in mind.
Outcome & Impact.
Outcome & Impact.
Outcome & Impact.
As a proof-of-concept, the platform has begun laying the groundwork for a revolution in construction finance. Early qualitative feedback highlights the design's clarity and robust foundation, setting high expectations for future user engagement and iterative improvements. Although quantitative data is still forthcoming, the initiative has successfully validated key assumptions and outlined a roadmap for feature enhancements, ensuring the platform is future-ready for larger-scale adoption.
As a proof-of-concept, the platform has begun laying the groundwork for a revolution in construction finance. Early qualitative feedback highlights the design's clarity and robust foundation, setting high expectations for future user engagement and iterative improvements. Although quantitative data is still forthcoming, the initiative has successfully validated key assumptions and outlined a roadmap for feature enhancements, ensuring the platform is future-ready for larger-scale adoption.
